Serving our partners and customers
Serving our partners and customers daily requires true corporate organization. At Business Geografic, our support teams are staffed, trained and coached in order to provide you with reliable, swift and customized answers to all your questions and support needs.
Our qualified support teams and significant technical means make a true difference to our users' eyes. You interact with GIS engineers and technicians who are involved in product validation testing; they have a deep knowledge of the GIS tools you use.
Our support teams are not only in charge of user help and support. They also assess and analyze their individual and team performances continuously. They are also willing to anticipate your questions; they maintain a knowledge base for you.
Supporting our users with fast and reliable answers to their questions and requests for improvement is what our support teams are truly committed to.
As a Business Geografic partner or customer, you are provided with personal credentials to access our Help Center and interact with our support teams. Your questions find swift and relevant answers; if necessary, our support teams will propose you a web screen-sharing session so as to investigate your most specific questions.
We are also entitled to help you get a deep understanding of our software products and an advanced knowledge of the GIS best practices.
As a Business Geografic partner or customer, our Help Center gives you access to an extensive range of useful resources: new software releases, training documents, user guides, video tutorials, data sets, FAQ, etc. Our knowledge base is constantly updated and enriched with new user resources.